All GravaStar products are covered under a 12-month limited warranty, which starts on the date of purchase. This limited warranty covers any manufacturing or workmanship defects that might occur. It is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee.
This limited warranty does not cover loss, wear and tear, accidents, or damages and defects from misuse/abuse, modification or negligence (such as but not limited to exposure to chemicals, caustic substances, open flame, high heat, and sharp objects.) Unauthorized repair, modification or customisation of your product voids this warranty.
If your product arrives with a manufacturing defect, we will gladly replace it. Please contact Customer Support at firstname.lastname@example.org with a brief description of the problem and a picture of the defect, and we will be able to assist you. Our support team aims to get back to you on your claim via email within 24 hours Monday to Saturday. However, we are a small team, so it may take slightly longer during busy periods or during holidays.
Please note warranty only applies to the products that purchased from the GravaStar website - GravaStar.com.