To be eligible for a return, your item must be in the same condition that you received it and the package box is unopened, with tags, and in its original packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund. You’ll also need the receipt or proof of purchase.
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased and shipping fee will be paid by you.
To start a return, you can contact us first. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the return packages were caused by the customers' personal reason (like they don't want the package after they received), GravaStar team will offer the return label, but the customer will need to cover the shipping cost for the round shipments.
Please note that you are unable to return merchandise obtained from a retailer other than www.gravastar.com. Please return the product to the original retailer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
At GravaStar, our products aren't just gadgets; they're canvases crafted by artists wielding brushes, not machines.
Revealing the Artist's Strokes
When you hold a GravaStar product, it's not just tech you're holding—it's art. Our skilled craftsmen meticulously paint every surface, ensuring no two products are exactly alike. From bold strokes defining our futuristic design to intricate details breathing life into characters, each piece carries the unmistakable mark of human craftsmanship.
A Symphony of Colors
The handcrafting process allows us to orchestrate a captivating symphony of colors. Vibrant hues seamlessly blend, creating a visual feast that complements the cutting-edge technology within. From smooth metallic coatings to lively accents, each color is carefully chosen, evoking emotions and narrating a story.
Discover art in technology, embrace the difference of handcrafted beauty—this is the GravaStar way.
In a world of mass production and uniformity, GravaStar stands out. Our commitment to the hand-painted process isn't just about pursuing perfection; it's about embracing the imperfections that make each product one-of-a-kind. Subtle variations in strokes and tones add personality, ensuring your GravaStar product is uniquely yours.
Connecting with Art
As you integrate GravaStar into your life, you're not just embracing cutting-edge tech; you're connecting with art. The tactile experience of hand-painted products creates a deeper connection, reminding you that behind the sleek design and powerful functionality, there's an artist's soul in every curve and contour.
Join the Artistic Journey
We invite you to join us on this journey of art. Each GravaStar product is more than just a tech marvel—you're becoming a patron of the arts. Our commitment to the hand-painted process ensures your GravaStar product isn't just a product; it's a masterpiece waiting to be discovered and cherished.